{"id":24,"date":"2025-01-12T15:28:20","date_gmt":"2025-01-12T12:28:20","guid":{"rendered":"https:\/\/souqpress.com\/?page_id=24"},"modified":"2025-03-18T13:10:23","modified_gmt":"2025-03-18T10:10:23","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/souqpress.com\/en\/refund_returns\/","title":{"rendered":"Return and Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"24\" class=\"elementor elementor-24\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-d9bee32 e-flex e-con-boxed e-con e-parent\" data-id=\"d9bee32\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-826ab0b elementor-widget elementor-widget-wd_text_block\" data-id=\"826ab0b\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h1>Return and Refund Policy<\/h1>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-740c575 elementor-widget elementor-widget-wd_text_block\" data-id=\"740c575\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>In our commitment to providing a unique experience for customers and suppliers,we strive to ensure transparency and clarity in our return and refund processes. This policy is in line with the needs of the Saudi market and local and international quality standards<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2ae072 elementor-widget elementor-widget-wd_text_block\" data-id=\"d2ae072\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h3>Return Policy<\/h3>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c38341 elementor-widget elementor-widget-wd_text_block\" data-id=\"3c38341\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>A return request can be submitted under the following conditions:<\/p><p>\ud83d\udccc Product Condition:<br \/>The product must be in its original condition as received, without any damage or usage.<br \/>This includes the original packaging and all accessories or documents that came with the product.<br \/>\ud83d\udcc5 Timeframe:<br \/>The return request must be submitted within 7 business days from the date of receipt.<br \/>If the product is defective or different from the order, a return request can be submitted within 14 business days.<br \/>\ud83d\udcf8 Proof of Condition:<br \/>Clear evidence must be provided to support the return request, such as product photos or videos.<br \/>The evidence should clearly show defects, damages, or differences from the original order.<br \/>\ud83d\udeab Excluded Products:<br \/>Custom-made or personalized products (unless they are defective).<br \/>Consumable products such as inks or perishable materials once opened.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c59537 elementor-widget elementor-widget-wd_text_block\" data-id=\"6c59537\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h3>Return Process<\/h3>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-478f1c3 elementor-widget elementor-widget-wd_text_block\" data-id=\"478f1c3\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>To ensure a smooth return process, please follow these steps:<\/p><p>\ud83d\udcde Contact Support:<br \/>Submit your return request via email at info@souqpress.com or through your account on the platform.<br \/>Please provide all necessary details, including order number, issue description, and supporting evidence.<br \/>\ud83d\udccb Request Review:<br \/>Our team will review the request within 3 business days to ensure it meets the return conditions.<br \/>If additional information is required, we will contact the customer or the vendor.<br \/>\ud83d\udce6 Return Shipping:<br \/>If the return request is approved, the customer will be asked to return the product to the vendor.<br \/>Shipping arrangements will be determined based on the location of the customer and the vendor.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5d3492 elementor-widget elementor-widget-wd_text_block\" data-id=\"b5d3492\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h3>Refund Policy<\/h3>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-04dc504 elementor-widget elementor-widget-wd_text_block\" data-id=\"04dc504\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>\ud83d\udcb0 Eligible Refund Cases:<br \/>If the return request is approved, a refund will be issued within 5-7 business days.<\/p><p>\ud83d\udce6 Products Damaged During Shipping:<br \/>If the product is confirmed to be damaged during shipping, the customer will receive a full refund or a replacement product.<br \/>\ud83d\ude9a Shipping Fees:<br \/>If the issue is caused by the vendor (wrong product, quality defect), the vendor will cover the return shipping costs.<br \/>If the return is requested by the customer without any defect or error, the customer will bear the return shipping costs.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31e84c4 elementor-widget elementor-widget-wd_text_block\" data-id=\"31e84c4\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h3>Shipping &amp; Return Process<\/h3>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-91723b5 elementor-widget elementor-widget-wd_text_block\" data-id=\"91723b5\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>\ud83d\ude9a Option 1 (Self-Shipping):<br \/>The customer is responsible for shipping the product back to the vendor using the shipping details provided in the system.<br \/>\ud83d\udce6 Option 2 (Shipping via Our Partners):<br \/>The system automatically generates a shipping request in collaboration with our logistics partners.<br \/>A pickup appointment is scheduled from the customer\u2019s address.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b46e02 elementor-widget elementor-widget-wd_text_block\" data-id=\"3b46e02\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h3>Completion of Refund or Replacement Process<\/h3>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d31a222 elementor-widget elementor-widget-wd_text_block\" data-id=\"d31a222\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>\ud83d\udcb0 In Case of a Refund:<br \/>Once the vendor receives and inspects the returned product to ensure it meets the conditions, the refund will be processed within 5-7 business days.<br \/>\ud83d\udd04 In Case of a Replacement:<br \/>The vendor will ship the replacement product within 3 business days from the date of receiving the returned product.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-24","page","type-page","status-publish","hentry"],"yoast_head":"\n<title>Return and Refund Policy - Souq 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