Vendors FAQs

How can I register as a vendor on Souqpress?

To register as a vendor on Souqpress, follow these steps:

Visit the "Become a Vendor" Page

Open the registration page on the Souqpress website.
Complete the Registration Form

Provide the required business details:
Legal Name of the Company
Brand Name (if applicable)
Primary Contact Details (Email & Mobile Number)
Username & Password for Login
Operating Address & Main Warehouse Address
Upload Required Documents

A copy of the Commercial Register
Zakat Certificate
VAT Certificate
National Address
Submit the Application

Ensure all details are correct and documents are uploaded before submitting.
Approval & Onboarding

The Souqpress team will review your application. If approved, you will receive an email with the next steps to activate your vendor account.

What types of products can I list on Souqpress?

On Souqpress, you can list products related to the printing industry, including but not limited to:

1. Printing Supplies & Consumables:
Offset printing plates and inks
Digital printing toners and cartridges
Flexo and screen printing inks
Paper, films, and specialty substrates
2. Printing Machinery & Equipment:
Offset and digital printing machines
Flexographic and screen printing machines
Cutting, laminating, and binding machines
Heat press and sublimation printers
3. Packaging & Labeling Materials:
Adhesive labels and stickers
Flexible packaging films
Corrugated and rigid packaging materials
Thermal and barcode labels
4. Spare Parts & Accessories:
Printing machine spare parts
Rollers, plates, and cleaning solutions
Blades, squeegees, and other maintenance tools

Are there any subscription fees or commission charges?

Yes, Souqpress offers two subscription models for vendors:
Annual Subscription Plan – A fixed yearly fee based on your business type.
Commission-Based Model – A percentage fee on each successful sale.

How do I manage my product listings and update pricing?

You can manage your product listings and update pricing on Souqpress through your Vendor Dashboard by following these steps: Access Your Vendor Dashboard
Log in to your Souqpress Vendor Account using your username and password.
Manage Product Listings: Add new products, including images, descriptions, and specifications.
Edit existing listings to update product details or stock availability.
Update Pricing: Adjust prices manually for individual products.
Use bulk update options for multiple product price changes.
Monitor Sales & Inventory: Track orders and sales performance in real-time.
Manage stock levels and set low-stock alerts to avoid running out of inventory.

How does the order fulfillment and shipping process work?

The order fulfillment and shipping process on Souqpress is designed to be smooth and efficient. Here’s how it works:

1. Receive an Order
Once a customer places an order, you will get a notification in your Vendor Dashboard with order details.
2. Prepare the Order
Pack the items securely according to Souqpress packaging guidelines.
Ensure all necessary labels and invoices are included.
3. Shipping & Delivery
You have two options for shipping:

Vendor-Managed Shipping: You handle the delivery using your preferred logistics provider.
Souqpress Shipping Partners: We can connect you with our shipping partners for hassle-free fulfillment.
4. Tracking & Confirmation
Update the order status and provide a tracking number (if applicable).
The customer receives updates until the order is delivered.
5. Payment Settlement
Once the order is successfully delivered, the payment will be processed based on the agreed terms.

Can I communicate directly with buyers?

Yes, Souqpress allows vendors to communicate with buyers, but the messaging system is currently available only for subscription-based vendors.

How Communication Works:
✅ For Subscription-Based Vendors:

You can directly message buyers through the Souqpress messaging system to discuss product details, bulk orders, and special requests.
Buyers can also send inquiries, and you can respond from your Vendor Dashboard.
❌ For Commission-Based Vendors:

Direct messaging is not available at this time.
Buyers can still place orders, and you can communicate through order updates and shipping notifications.

What payment methods are supported, and when do I receive payments?

Souqpress supports multiple payment methods to ensure a seamless transaction experience for buyers and vendors.

Supported Payment Methods:
✅ Cash on Delivery (COD)
✅ Visa & Mastercard
✅ Mada (Saudi Payment Network)
✅ STC Pay

Payment Settlement & Timeline:
For COD Orders: Payments are processed after the order is successfully delivered, and funds will be transferred to your registered bank account based on the agreed settlement cycle.
For Online Payments (Visa, Mastercard, Mada, STC Pay): Payments are securely processed, and funds are transferred to your account within the standard settlement period (as per Souqpress payment policy).

What are the requirements for uploading product images and descriptions?

To ensure high-quality product listings, Souqpress has specific requirements for product images and descriptions.

📸 Product Image Requirements:
✅ High Resolution: Minimum 600x600 pixels for clear visibility.
✅ White or Transparent Background: Ensure the product stands out.
✅ No Watermarks or Logos: Avoid branding, unless it's part of the product.
✅ Multiple Angles: Upload at least 3-5 images showing different views.
✅ File Format: JPEG or PNG.

📝 Product Description Requirements:
✅ Clear & Concise Title: Mention the product name, brand, and key feature.
✅ Detailed Specifications: Include size, material, color, usage, and compatibility.
✅ Bullet Points: Make information easy to read.
✅ No Contact Details or External Links: Keep all transactions within Souqpress.
✅ Language: Use clear, professional, and error-free language in Arabic or English.

🔍 Example of a Good Product Listing:
Title: Premium UV Offset Printing Ink – Black (1kg)
Description:

High-quality UV offset ink for professional printing.
Fast-drying and resistant to smudging.
Suitable for coated and uncoated paper.
Net weight: 1kg.

Who should I contact for technical support or listing assistance?

For technical support or assistance with product listings, you can reach out to the Souqpress support team through the following channels:

📞 WhatsApp: +966 53 998 8655
📧 Email: info@souqpress.com

Types of Support We Provide:
✅ Technical Issues: Login problems, dashboard errors, or payment concerns.
✅ Product Listing Assistance: Help with uploading images, descriptions, or optimizing listings.
✅ Order & Shipping Support: Managing orders, updating tracking details, and resolving fulfillment issues.
✅ Subscription & Account Queries: Assistance with plans, payments, and account upgrades.

Our team is available to ensure a smooth experience on Souqpress. Feel free to contact us anytime!